Frequently Asked Questions (FAQ) About Critter Guard Products

Critter Guard recommends the Line Guard and Pole Guard products be installed by qualified power line technicians as safety is the number one priority.

For Line Guard, this varies by locality. Typically, the homeowner owns the overhead service entrance cable from the transformer on the pole to the home. However, the electrical utility has “rights” to this line, such as rights of access. If in doubt, please check with your local utility. For Pole Guard installations, if the pole is on the owner’s property, it is legal to install. If in doubt, please check with your local utility.

If you or your installer damage the line or cause service interruption, you will be liable. Critter Guard does NOT warrant against installation-related damages.

Yes, we offer our wildlife control products domestically as well as internationally. While squirrels are the largest cause of animal-related power outages in the USA, Critter Guard works exceptionally well in preventing damage from animals from international regions such as monkeys, snakes, sloths, rats and more.

No, our products only work with overhead lines. For more information on protecting buried lines, please reach out to your local electrical and/or telecom provider.

Typically, power companies will be able to install our products on request, though there can be a waiting period and maintenance fee depending on your locality.

We do not offer installation services. We recommend our customers contact their local utility and ask them to install either the Line Guard or Pole Guard for you. We recommend this as safety is the number one concern. If you or your installer damage the line or cause service interruption, you will be liable. Critter Guard does NOT warrant against installation-related damages.

Feel free to call us at (573) 256-2110 or send us an email at sales@critterguard.org for questions about the Pole Guard and Line Guard. We love helping our customers in any way we can in pest prevention to your home or electric power lines.

The Pole Guard and Line Guard are designed to be a pest prevention tool that deters squirrels from gaining access to power lines, transformers, and your home. With that in mind, typically squirrels and other animals will leave once they encounter the products.

You sure can! Though since the legality of commercial buildings differs from home installations, we would recommend getting permission from the city and owner of the building before installing the Pole and Line Guard yourself.

Yes. In many areas, local utilities are incredibly supportive of installing Line Guard and Pole Guard, because they know there is no risk of damage to the line or pole and having Line Guard or Pole Guard installed will prevent any future risk of animal-related outage in that location. We are aware that some utilities will charge for this installation service, yet others do not. This depends on your local utility.

If the owner of the building has access to the line or pole, they could install themselves assuming they use a qualified electrician or line worker. Permit requirements vary by local community. If in doubt, please check with your local permitting authority.

No, to get rid of rats, squirrels, or any other critters that are currently present in your home you will likely need to call an exterminator. The Line Guard and Pole Guard products offered by Critter Guard are a deterrent from those animals getting in. With that in mind, you will need to get rid of your current infestation, then our products will help keep them from returning.

The Line and Pole Guard are well equipped to handle harsh weather such as wind, snow, ice, and heat. Furthermore, Critter Guard has specially designed orifices to allow moisture to drain out, so they won’t freeze over. In short, the Pole Guard and Line Guard are extremely resilient products.

Yes, Line Guard for Triplex can work on most duplex, triplex, and quadruplex overhead power lines.

Our Line Guard product helps to deter squirrels from traveling across your powerlines and reduces the chance of them causing power outages. The Line Guard also helps prevent squirrels and other animals from reaching your home or critical electrical equipment, which could cause damage or a squirrel infestation in your home/commercial building. If you are a homeowner, building owner, or a utility company and would like to prevent squirrels or other animals from entering or causing damage to your home, commercial building, or electrical equipment, please contact us at sales@critterguard.org.

Our Line Guard product does help to deter squirrels and other animals from traveling across your powerlines. To see a visual illustration of how our Line Guard product works, feel free to view the customer submitted video below.